Helpdesk

  • Getting Help

    Submitting a Helpdesk Ticket

    Students

    When submitting a Helpdesk Ticket, please make sure you include the following:

    • Detail of your issue (password, blackboard, etc.)
    • Your full name
    • Date of Birth
    • Last 4 digits of your Social Security Number/Student ID
    • A call back phone number 
    By following this guideline, MIS will be able to resolve your issue more quickly.

    Staff/Faculty

    When submitting a Helpdesk Ticket please make sure you include the following:

    • Detail of your issue (printer, password, etc.)
    • Your full name
    • Your office extension
    • Your office location
    • Printer issue – make, model of printer
    • Toner/Cartridge issue – what color cartridge/toner
    By following this guideline, MIS will be able to resolve your issue more quickly.

    DataCenter Doorbell Access

    In order to provide greater security and more efficient student services, MIS has installed a new wireless doorbell at the main entrance.

    To enter, students should press the doorbell button and wait for a Help Desk & Technical Support Specialist to buzz them into the DataCenter. Only one student seeking services will be admitted at a time.

    Our Areas of Expertise

    We are happy to answer any questions regarding:

    For rules and guidelines regarding computer use, web access etc., you can download Morton College's Technology Use Policy (PDF).

    New Extended Hours of Operation

    Monday - Thursday, 8 AM to 9 PM
    Friday, 8 AM to 8:30 PM
    Saturday, 9 AM to 1 PM

    Student E-mail

    Current student e-mail services are available through the student portal. Please log in to the Panther Portal to access e-mail.

    Faculty and Staff E-mail

    Faculty and Staff can access e-mail via Outlook. Questions or problems? E-mail MIS to open a helpdesk ticket. 

    Computer Labs

    Issues and questions should be submitted online to a helpdesk representative.